Privacy Policy

This Privacy Policy should be read in conjunction with the Terms of Use applicable to BCCL services you are using.

Bennett, Coleman & Company Limited – through Television Division respects the privacy of its users and is committed to protect it in all respects. With a view to offer enriching internet experience to its users BCCL’s TV Division (known as Times Network of the Company) offers a variety of services. You may read 'About Us' to know more about BCCL. The Brand Surge initiative is owned and operated by BCCL.

We want you to:

  • Be comfortable using our web site;
  • feel secure submitting information to us;
  • contact us with your concerns about privacy on this site;
  • know that by using our sites you are consenting to the use, collection and transfer of certain data and your information.

This privacy policy explains our policy regarding the collection, use, disclosure and transfer of your information by BCCL and/or its subsidiary(ies) and/or affiliate(s) (collectively referred to as "BCCL") on this site. BCCL operates various websites including this site and other services (collectively the "Services"). We follow this privacy policy in accordance with applicable law in the places where we operate. is the registered domain and official website of BCCL.

All capitalized terms that have not been specifically defined herein shall have the same meaning as provided under the Terms of Use.
As we update, improve and expand the services, this policy may change accordingly from time to time, so please refer back to it periodically.

User Consent

By using BCCL's sites and Services, you signify your acceptance of this Privacy Policy. If you do not agree or are not comfortable with any policy described in this Privacy statement, your only remedy is to discontinue use of BCCL sites. We reserve the right, to modify this Privacy Policy at any time..

Accessing Website and Service through VPN

You should not access or use the Website or Service by means of any mechanism or technology which conceals your actual geo-location or provides incorrect details of your location (for example, use a virtual private network (VPN) to access the Service).
We will not be responsible or liable for any collection, storage or processing of your personal information or data if you use any mechanism or technology to access or use Website or the Service which conceals your actual geo-location.

What data is collected

'Personal Information' or Personal Data' means any information that identifies (whether directly or indirectly) to a particular individual or natural person, such as the individual's name, address, email

address, mobile number and any other identifier indicating to that particular person. When anonymous information is directly or indirectly associated with personal information, the resulting information also is treated as personal information.

BCCL respects the privacy of the users of the Services they use and is committed to reasonably protect it in all respects. The information about the user as collected by the Company are:

  • Information supplied by users
  • Information pertaining to users business, organization
  • Information automatically tracked while navigation
  • Inferred information through usage and log data
  • Information collected from any other sources (like third party providers or social media platforms)

Information supplied by users

We collect personal information when you provide it by writing to us or by submitting an electronic form on this website. Information that we collect incudes –

  • Name
  • Gender
  • Mobile Number
  • Email Address
  • Home Address
  • IP Address
  • Your official designation
  • Name of your Organization, Business
  • Details pertaining to your service requirements
  • Any other relevant information that you may share with us

Please keep in mind that when you provide information to us on a third-party site or platform (for example, via our website or applications like social media login (for e.g. facebook, google etc.) the information we collect is through those third-party sites linked with our websites and applications and is covered under this privacy policy, and the information the third-party site or platform collects is subject to the respective third-party site or platform’s privacy practices. Privacy choices you have made on the third-party site or platform will not apply to our use of the information we have collected directly through our websites or applications. Please also bear in mind that our websites and applications may contain links to other sites not owned or controlled by us and we are not responsible for the privacy practices of those sites. We encourage you to be aware when you leave our websites or applications to read the privacy policies of other sites they may collect your personal information.

Information from Other Sources

We may receive information about you from other sources, add it to our account information and treat it in accordance with this policy. If you provide information to the platform provider or other partner, whom we provide services, your account information and order information may be passed

on to us. We may obtain updated contact information from third parties in order to correct our records and fulfil the Services or to communicate with you.

How collected data is used

We will only collect and process personal data about you in a legal and lawful manner. Lawful basis on which we would collect and process your personal information includes obtaining explicit consent from you or processing for "legitimate interests" where processing is necessary by us to provide you with services (For e.g. processing your information by our group companies/affiliates).
We use information to provide, analyse, administer, enhance and personalize our service and marketing efforts, to process your registration, to provide you services, and to communicate with you related to below mentioned points. For example, we use information to:

  • Communicate with you concerning our service (for example by email, push notifications), so that we can send you news about BCCL, Services, promotional announcements, and surveys, .
  • Notify you about changes in terms of service or privacy policy
  • Allow you to participate in interactive features offered through our Services, if any.
  • Sharing with our customer support team to resolve your queries/concerns related to your rights or services provided to you.

Information use by the company

In case you choose to decline to submit personally identifiable information on the Site, we may not be able to provide the services to you. In any case, we will not be liable and or responsible for the denial of certain services to you for lack of you providing the necessary personal information.

How collected data is shared

BCCL shall share your information with any third party without obtaining the prior consent:

  • When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms or for complying with the applicable laws and regulations.
  • BCCL proposes to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf for provisioning of the services for which such Information was provided. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
  • BCCL may present information to our advertisers – to help them understand our audience and confirm the value of advertising on our Site– however it is usually in the form of aggregated statistics on traffic to various pages within our site.

User control over collected data

When you use the website (or any of its sub sites), we make good faith efforts to provide you upon verification, as and when requested by you, with access to your personal information and shall further ensure that any personal information or information found to be inaccurate or deficient shall be corrected or amended as feasible, subject to any requirement for such personal information or information to be retained by law or for legitimate business purposes.
We encourage you to review, update, and correct the personal information that we maintain about you, and you may request that we delete personal information about you that is inaccurate, incomplete, or irrelevant for legitimate purposes, or are being processed in a way which infringes any applicable legal requirement. If you would like to review, change or delete personal information we have collected from you please contact our Grievance Officer:-

We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests. In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.
Your right to review, update, correct, and delete your personal information may be limited, subject to the law of your jurisdiction:

  • If your requests are unreasonably excessive or repetitive,
  • Where the rights or safety of another person or persons would be jeopardized, or
  • If the information or material you request relates to existing or anticipated legal proceedings between you and us, or providing access to you would prejudice negotiations between us or an investigation of possible unlawful activity. Your right to review, update, correct, and delete your information is subject to our records retention policies and applicable law, including any statutory retention requirements.

Data transfer, storage & processing globally

We operate globally and may transfer your personal information to individual companies of the BCCL affiliated companies or third parties in locations around the world for the purposes described in this privacy policy. Wherever your personal information is transferred, stored or processed by us, we will take reasonable steps to safeguard the privacy of your personal information. Additionally, when using or disclosing personal information transferred from the European Union, we use standard contractual clauses approved by the European Commission, adopt other means under European Union law for ensuring adequate safeguards

Security and compliance with laws: How we protect your personal data

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. All information gathered on the Site is securely stored within the BCCL controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we

guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.

Retention period

BCCL will not retain the information longer than is necessary to fulfil the purposes for which it was collected or as required by applicable laws or keep you updated with BCCL’s promotions where you have asked us to do so and provide you with the best user experience.

Resolving privacy issues

If you have any queries, complaints regarding the collecting, processing, transfer of personal data/information or regarding this policy please contact our grievance officer. In relation to any complaints, abuse or concerns with regards to the processing of information provided by you, you may contact us on:-

We request you to please provide the following information in your complaint:-

  • Identification of the information provided by you;
  • Clear statement as to whether the information is personal information or sensitive personal information;
  • Your address, telephone number or e-mail address;
  • A statement that you have a good-faith belief that the information has been processed incorrectly or disclosed without authorization, as the case may be;
  • A statement, that the information in the notice is accurate, and that the information being complained about belongs to you;

You may also contact us in case you have any questions / suggestions about the Privacy Policy using the contact information mentioned above.

BCCL shall not be responsible for any communication, if addressed, to any non-designated person in this regard.